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Thato M

1 reviews | Active since Aug 2016

30 Jun 2023, 18:56

Compliment

Hi my business account was closed and handed over to the attorneys saying I owed and upon enquiry it was discovered that my account was closed by mistake and it wasn’t owing anything. I was told I can go to the branch and re-instate the account which I did. I had to incur cost . My account was re-instated however I was told that I need to make a new card which I did. Now my account it’s on a -R115 who should be responsible for that me? Hell no. I didn’t say you guys should close my account for no reason. It was for mistake and I request that negative amount to be removed or you guys can close that account and I will go open an account with other banks because I’m really getting tired of FNB to be honest. I am not going to be responsible for a card replacement fee that wasn’t my fault .

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Replies (1)
TM
Thato M's update30 Jun 2023, 19:03
Reviewer Update
Sorry my review it is not a compliment but a complaint. Hi my business account was closed and handed over to the attorneys saying I owed and upon enquiry it was discovered that my account was closed by mistake and it wasn’t owing anything. I was told I can go to the branch and re-instate the account which I did. I had to incur cost . My account was re-instated however I was told that I need to make a new card which I did. Now my account it’s on a -R115 who should be responsible for that me? Hell no. I didn’t say you guys should close my account for no reason. It was for mistake and I request that negative amount to be removed or you guys can close that account and I will go open an account with other banks because I’m really getting tired of FNB to be honest. I am not going to be responsible for a card replacement fee that wasn’t my fault .