Compliant

My name is Muofhe and I have a credit with a FNB which has been handed over for over 2 years now, if I remember correctly. I am currently under counselling and due to the fact that 2years I ago I lost my job and had to stop the make payment through the debt counsellor and made the payment directly to my FNB credit. My FNB credit card account was then handed over to Groenewald Lubbe Inc attorneys. If I remember correctly the amount that I owed on the credit was the credit card limit which was just below 65k. I have since paid R25500 towards the account since it was handed over but to my surprise I was told my balance is still on around 58k. This is unbelievable as now it looks look I am going to end up 4times the amount that I used on my credit card. The attorneys told me that FNB credit is the one responsible for the interest that is being added on which is 10% even though my account is handed over and I am in a financial crisis. The consultant was very rude and unhelpful including the person at the complaints department. I have since sent an email to fnb credit and all I got was an auto reply with reference number. RE: Fwd: Complaint - [REF:***]

It's been over a week and I am still waiting for someone to call me or even give me feedback on my complaint.