Completely Useless!

I spoke to a number of different call center operators over the past week, ranging from General, to Accounts, to Online Digital Banking to the ***** division and I also sent multiple emails too. NOT ONE person could tell me why the ********** cheque which was deposited into my account last week (and supposedly reversed) is still pending, causing my overdraft facility to still be negative, which in turn is preventing me from using my Cheque account to pay my employees or probably anyone else for that matter (even after Shirelle Skippers from ********** emailed me to tell me my account was no longer negative).

I've been a loyal client of FNB for decades, and always have positive things to say as other banks are not as good. Well, I have definitely changed my mind over the past few days - FNB IS JUST AS USELESS as the rest of them. And another thing, WHY ON EARTH can we not contact our local branches anymore? That is the most ridiculous thing I have ever heard of!!! So every time I am expected to speak to another *********** call center agent, who forwards me to another department which can't help me, who then forwards me to another department - who promptly put the phone down in my ear! This is pathetic service from FNB. Pathetic!