Completely unsatisfactory service.

I am sourly disappointed at being continuously ignored. A **** Premier Fusion account card was issued by FNB in my name. I visited the branch on North Rand Road in Boksburg and was assisted by Eva Mfikoe. She was unable to find the details of the card on the system, so she logged an investigation ticket on the system. She promised to give me feedback. I have been waiting for weeks with no response. I have been asking Eva for a response but she doesn’t even reply to my emails. If she is waiting on the card division, the least she can do is respond to my emails saying she has followed up. I have written to the card division and phoned them. They keep promising to sort out the matter, but guess what? No response. FNB IS NOT HERE TO HELP YOU !!!