Completely Unhelpful and Misleading Service from FNB Home Loans Consultant

I am extremely disappointed with the service I received from an FNB Home Loans consultant Thabo. Instead of assisting me with my actual home loan query, the consultant kept insisting that I do not have insurance and that I am in arrears. This is factually incorrect, as my insurance clearly reflects on my FNB banking app.

Not only was my query left unresolved, but I was also made to feel as though I was at fault for something that is not true. This type of service is frustrating and unhelpful, especially when dealing with important matters such as home loans. I expected accurate information and proper assistance but received neither.

I hope FNB takes this feedback seriously and improves the level of service provided by their consultants.