completely unacceptable service

i sent fnb an email 2 weeks ago requesting banking details as i just wanted to pay my cheque account i kept on getting email form people saying that they will call me and auto responses, then finally after week 2 i get called by a guy at the menlyn branch who did not even bother to read my email cause if he had he would have known i just wanted to get fnb bank details instead he kept on going on about how i cant cancel my account, then he transferred me to some lady called zaza or something and she at first also did not have the decency to properly read my email and understand what my query is all about then i informed her that i require bank details<br> she then wanted to give me the bank details telephonically and insisted i then refused as i obviously need something in writing she then said she will sms it to me and email it that was more than 48 hours ago already!!!<br> <br> i just cannot believe the kind of service i keep on getting from FNB i was considering moving back to them bu not anymore, the debt collecting department is even worse asthey cannot even respond to a simple query either and the managers are rude ass hell!! this is completely disgusting and unacceptable SHOCKING!!!