1 reviews | Active since Jun 2016
Completely unacceptable
<p>On Tuesday 31st May I made a payment to an incorrect bank account. I immediately contacted FNB who sent me forms to complete and I returned them. They told me it would take 5 days for the money to be refunded into my bank account. I also went to Fnb Eastgate to ask them to put a hold on the money so it cannot be drawn out. Today I was contacted to say the money was drawn out of the bank account and there is nothing they can do. THIS IS COMPLETELY UNACCEPTABLE. No surprise that no one at FNB can now help me and my money has disappeared. </p>
Good Day niciconst,
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
Thank you for taking our call earlier, as discussed I await your feedback regarding your interaction with the branch ,to get this sorted out ASAP
The reference for your complaint is 938845.
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good Day niciconst,
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
Thank you for taking our call earlier, as discussed I await your feedback regarding your interaction with the branch ,to get this sorted out ASAP
The reference for your complaint is 938845.
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for promptly sorting out the issue ... What a shame that to post the complaint on hello Peter in order to get a response from FNB.
Thank you for promptly sorting out the issue ... What a shame that to post the complaint on hello Peter in order to get a response from FNB.