COMPLETELY DISSATISFIED WITH FNB

My card was supposed to be delivered to my worksite on 18/12/2018 via takealot delivery (which in itself is a problem as the courier does not do ID verification). It is not clear why FNB chose this courier to deliver a credit card. Anyway, I receive a confirmation that the card will be delivered before 5pm on the day agreed upon, and I cancel my leave so I can receive the card at work on the day. At about 15h30, I call the takealot delivery line, stayed on the line for over half an hour before a consultant answered, and was kept on hold for a further 25 minutes while they tried to get hold of the 3rd party courier, who then stated that they would only deliver the following day, the date that I had specifically stated to them that I would not be at work. I was promises a call back from the superiors, which never took place. I still have not received my card, I still have no clarity as to when it will be delivered, and I drove over 400km to be at work just so I could receive the card. Last week, I had another card delivered from FNB via the same couriers, and ID verification never took place, despite it being a requirement (as stated on the text message) that I bring along a form of identification. I received no less than 3 text messages, confirming that the delivery would take place before 5pm on 18/12/2018. I am completely unhappy with the use of third party couriers to deliver personalized cheque cards and credit cards, as this is clearly open to *****. Why does FNB insist on using couriers instead of allowing customers to collect from the branch where finger print verification can be done? This is unacceptable, especially when this results in financial implications for one as it has in my case. I am unable to escalate this as I am being sent from pillar to post when calling the line given.