Completeley Incompetant

I logged a call in December for missing funds in my account, i have made numerous calls to the bank since then and no one has been able to assist me. Only after they sent me an old document yesterday regarding the same matter, I complained about it on Hello Peter...only to get a call today from Dineo Chimsalazo to say that this a ***** case and they need to block my card. Three weeks later I am told that it is a ***** case. This girl has the nerve to tell me that I'm rude...I have every right to be rude, this is my money we talking about, this is poor service that I am getting from people that I trust with my money. Now I have to wait another week or so for the matter to be resolved...so basically it took FNB about a month to figure out what the matter is with the missing money in my account. This is how customers are lost