Complete willingness to assist

I have been trying to order a cash passport from FNB for the last week. Their website has very limited info and there are no guidelines as to how to order one. The pricing guide for the card is outdated at 2013. But the link doesn't work so you can't even access the old price list. When you phone the call centre they say they are having technical difficulties and don't pick up even after 20 minutes. I have sent them two complaints and requests to call me back but keep being told they will get back to me within two days. I still haven't heard a word. What does a person need to do to get FNB to provide a service for which you are paying them?!