MB
Melissa B

1 reviews | Active since Jun 2015

02 Feb 2017, 09:00

Complete waste of time and money

<p>I took the policy with Fnb law on call in September 2016. This month I emailed requesting advice only this was 9 days ago. I received and automatic reply the same day that my email was received by yesterday no one still got back to me. I cancelled the policy but now not a cent of my money will be refunded to me. I ONLY cancelled because I didnt receive the service as per the agreement I paid for. </p> <p>Easy to take you money not so good at delivering when you need something. I feel sorry for people who actually try and claim for legal assistance. Good luck ! </p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Feb 2017, 09:38
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)