Complete mess trying to open bank account (FNB) due to staff not giving correct information

<p>I am caught in a circus. Now find out (after "new bank account" had been "confirmed" by receipt of an official bank letter which I have in my possession) that the format of past bank statements submitted are not acceptable.</p> <p> </p> <p>Change-of-bank-details at other institutions now put on hold in some instances, I'm receiving phone calls from some of these institutions.</p> <p> </p> <p>FNB communicates with me via "do-not-reply" e-mail addresses (asking for "valid" documents), so I cannot even reply to the relevant person! Have just tried two of their online support options, no luck. Just get passed on to the next person and the next. Re incorrect information given to me that caused all this -they "accepted" my "non-acceptable format statements" when I was in the branch, yet now that the paw paw has struck the fan, it seems to be my problem, my time..... all that they can say is "We're sorry" ..........</p> <p> </p> <p>Still have not managed to speak to a person capable of sorting out this mess.</p>