Complete lack of service from FNB

I am writing to express my deep dissatisfaction with the service I have received from First National Bank regarding an ongoing issue with our business debit card. For the past two weeks, our card has been under a soft block, which has severely impacted our business operations.

Despite multiple calls to the bank and assurances from the support team that the hold would be lifted, no action has been taken. While I understand and appreciate the security measures in place to protect us from *****, it is crucial for us to understand the specific reasons behind this block so we can address any underlying issues.

The inability to use our card has led to significant disruptions, including our website being down and the potential suspension of our email services due to unpaid hosting fees. Additionally, I am forced to use a non-VAT registered card for business purchases, which is not ideal.

This situation is untenable, and we require an immediate resolution. It is unacceptable that we have been repeatedly assured of a resolution without any follow-through. I urge First National Bank to address this matter with the utmost urgency to prevent further disruption to our business.

Reference numbers for this issue are RY*** and ***. We have now afterexperiencing this for almost two weeks been asked to wait another 5 days.This level of service is completely unacceptable, and I hope this review prompts the necessary action to resolve this issue promptly.