Complete lack of service!!!!!

Good day,

I blocked my online banking profile and all my cards (temporarily) as I suspected ***** at the time. I now know that all activity on my account was genuine. I have tried to unblock my profile now but the app requires an OTP that I am not receiving as I am in Mauritius and will be here for a few months.

I have been attempting to unblock my account for the last 3 days now but NONE of your staff are able to assist. I am being transferred from online banking to ***** and back again several times. I have emailed my affidavit and ID copy along with my request to *** (Instructed by the ***** team) and I received a reply saying they cannot help me.

How is this possible? I am sitting in another country with no access to any funds to survive and I am desperately asking for help. Someone needs to step up and give me access to MY money. I will not tolerate FNB employees telling me they cannot assist and transferring me to someone else because they could not be bothered to help.

I always used to be so proud of my bank and boast about how amazing FNB is, however after this poorly managed situation, I will be moving all my funds to another, more competent bank, as soon as I return to South Africa.

I would appreciate a fast response.