Complete lack of response

I have been battling to reinstate my home lone facility/ One account for quite some time. Have tried lodging queries via FNB's website, no luck. Did receive a call once, but only to be told they will have to get back to me - of course which they never did!<br> <br> I just want to reinstate my current home loan, but yet they require my WHOLE pedigree, along with the massive amount of paperwork I need to fill out, most of the \supporting\" documents they require I have no idea what they are - and they can't even assist with that.<br> I really wanted speedy, friendly, uncomplicated and user-friendly assistance in this regard but seems I am with the wrong bank.<br> So sad that you have to utilize a complaints-platform to get simple, quality service. Looks like FNB has taken a re-active approach rather than a pro-active response when it comes to client service. Disappointed. "