Complete inefficiency at FNB Cornubia

FNB Cornubia is advertised as being available for Passport renewals. I've just completed my Passport renewal via the e-Home DHA website, paid the fees via FNB online banking, however when it comes to booking an appointment with FNB Cornubia to do my biometrics it offers a 2 week availability window only and keeps coming back with there being absolutely NO time slots available. After trying repeatedly, I've been unsuccessful and it's been a COMPLETE waste of my time. After reviewing other banks and branches, it seems they all have plenty of available slots available for people to choose from. Also, when checking with others online, they have reportedly had the same issue since last year. The phone number FNB has given me to contact Cornubia does not even go through. So what now FNB? I have paid my renewal fee, how do I go about processing my Passport renewal? Why is there no resolve here if the issue has been going on for months? Not only a waste of time, I find (and being an FNB customer for as long as I can remember) I am appalled by your complete lack of service. If there is a problem with that branch - why not make another branch available in KZN to do this process. All the other provinces have various options available to them. How can you be so backward and inefficient? Where does this leave me and what will you be doing about your inefficiency or do you just not care at all? That's how it seems to me.