Complete frustration in trying to open an FNB Business Account

My partners and I have been trying to open an FNB Business Account via their online application going on 4 weeks now and it has proven to be the biggest joke never mind the levels of frustration experienced, and continue to experience as clearly FNB could not be bothered. - 1. Every time we phone FNB to see if we can get an answer as to what is happening with our application, we are on hold for more than 10 minutes waiting for someone to answer our call and query what is going on. We understand that there might be high call volumes from time to time, but leaving someone on hold for more than 10 minutes (and we have phoned at least 20 times in the last 4 weeks so this is not just a once off) is simply not acceptable. And then the biggest joke as if by some miracle after being on hold for so long and we surpass the urge to just hang up and someone actually answers, they can’t provide us with any answers as clearly they don’t know what they are doing and we start again. - 2. We received the company cheque card from FNB over 2 weeks ago with the completely wrong details on it. Firstly, how can FNB issue anything when we don’t even know what is going on with the account or if it has even been open and secondly, where on earth did FNB get the wrong details from with the amount of documents they requested from us that where sent to them with the correct information? Does anyone even bother to check anything? - 3. On the same day we received the company cheque card, we queried on this with FNB and on the same day we received 4 phone calls from 4 different agents to whom we had to explain the complaint in the first place and then had to explain the whole story again as there was no record of the previous conversations. All of them apologized, supposedly were going to rectify the problems and give us feedback as to what is going on as they were all going to escalate our complaint. Well it’s 2 weeks later, going onto a third and we are still to hear a peep from any of them again or anyone at FNB. So please FNB tell us how your famous slogan goes again as we are at wits end and if this is just the first experience that we are having with you, we can’t wait to see what else happens and right now, we feel that our business needs will be better served somewhere else.