Complete and utter bull****

On the 23rd of December 2025 Shaun from ***** Analysis placed a restrain on my business account apparently because its a new account and all transactions are verified in the beginning (even thought the account was FULLY OPERATIONAL AND TRANSACTING INCLUDING MAKING AND RECEIVING PAYMENTS FOR 10 DAYS BEFORE THE RESTRAIN) only being the last two transactions. Anyways I comp**** and immediately send BOTH invoices and proof of payments for both payments. I was informed that they will send it to the two banks in question and it can take up to 3 to 5 days. Fine. By Monday 29th of December 2025 I haven't heard anything and contacted said analysist who informed me they are still waiting for the banks of the clients. I then contacted both clients and explained the situation and asked if they could kindly verify the payments with their banks and to my utter shock both clients informed me that their individual banks has ALREADY contacted them telephonically LAST WEEK and they confirmed and verified the payments to which their banks informed them they will contact the questioning bank and confirm the payments and instruct them to list the restrain. When I informed the analysist of this on Monday he has since been ignoring me completely. I emailed again this morning and until now , no reply. To make matters worst BEFORE i was aware that this is apparently a thing , verification of payments of new accounts - i opened another business account in the mean time to continue conducting business while waiting for my main account to be sorted , and yesterday AGAIN the SAME analysist restrained ANOTHER account after the second payment with no notification or anything. Again the account has received a previous larger payment and transacted but yet with this payment it was restrained which is the complete opposite as to the reason you are giving me to why tthis happened. Please sort this out , tomorrow is yet ANOTHER public holiday and then Friday meaning TWO WEEKS has gone by WITHOUT ANY RESOLUTION although you Said UP TO 3 to 5 days. I have been patient and comp**** , this TWO DAYS BEFORE CHRISTMAS. This is highly UNPROFESSIONAL and not how you resolve matters. Other banks can contact their clients , verify payments , contact bank in question and verify payments wiithin a day or two and the bank who initiated the issue cant resolve **** in nearly two weeks. Come on man. Open my accounts and sort out your consultants because this is a bad face for business