Complait against an employee (extremely bad service) Fiona Selepe Home Loan department

A month ago we had app**** for a re -advance to our existing home loan which was approved after all the documents requested was submitter , every time within 30min of the request. They indicated that this will be done in a time frame of 3 - 7 days but its now the 5th week ,

Every time Mrs Selepe is indicating that the payment will be done within the next couple of hours, but yet again nothing happens and I'm stuck. I then call back and the same story all over , i've called almost a hundred times now and every time she tells me another excuse , i don't know what to believe or not.

I want you to investigate the matter and i want personal feedback on this treatment of a client

We did everything we were told to do. The property valuation was completed two weeks back the quote was signed and submitted but now we've been waiting for a week and a half.

I am at the point where I will now take my business elsewhere as this is frustrating and even my business with a turnover of R40-R50 Million move to another bank . Which ever bank that will be giving me proper service , I will take all my accounts to including my current home loan. I'm just really disappointed, frustrated and i want to warn everyone , dont end up at the customer service person Fiona Selepe........