Complaints of treatment at the Eastern Cape, Butterworth branch

Good day

Can the bank explain to me why I have to submit FICA documents again because it was not so long ago when I did same. How often does a business account have to do same procedure?

COMPLAINT ABOUT BAD TREATMENT at THE BANK

===================================

If this is not the department to deal with complaints please forward to the right department because I want the institution (FNB) to be aware of the type of treatment endured by customers from your employees.

Other people choose not to complain for fear of being ignored and later ridiculed because they complained about bad treatment.

Please see the attached files of FICA details. Note that I had enough with FNB staff at the Butterworth branch especially the pregnant girl called Yondela who I had an issue with before.

I phoned to complain about her before It seemed that the matter was resolved but apparently it wasn't, as I had a bad encounter with her yesterday date 13-05-2022. I was sent to her by one of the employees at the Butterworth branch about this matter of FICA details the bank wanted I to submit.

She was ask by her fellow bank colleague (gentle) if could she help me with the matter or could she do it. As she rep**** yes no problem she could do that but I must wait after she's finished with the customer she was serving she'll help me.

Apparently that was not the case, she made me wait on that chair I was told to wait on for almost 2 hours while she was serving other people. The person that I was told I was after when the gentleman asked her to help me who she was serving was long gone.

I even stood up from where I was sitting went to her ask what about me, she rep**** just sit and within minutes she stood up from her desk went past me to go and call another customer from the line I was called from by the gentleman who was trying to assist me by sending me to her (But unfortunately the gentleman was no longer in sight for me to go to him for clarity of what was happening with Yondela the person he sent me to for help it seems as if she's ignoring me on purpose). Ok back with the story, I said as she stood up went past me I just kept quiet as I saw what was happening in front of my eyes was unprofessional ism at its core she took another customer from the line helped the customer. Whilst that was all happening she was busy giggling with her fellow colleague that later after some time I think 3 hours had passed. The lady Yondela was giggling with, who at sometime in the entire situation of me being ignored had went to Yondela at some point they talked and giggle. Now after this long time of waiting Yondela told me after thinking I should go ask her what's going on I was referred to her for her to help me she seems not to care.

She told me I won't help you she referred me to the lady she was giggling with who had a customer too. When she finished serving the person she was serving amazingly she did not call me as Yondela referred me to her she call another person.

That is then I decided to go and sit down and keep quiet again with all that in my mind I was thinking of the many customers I was losing at my own business, for people who had issues.......? I didn't understand, it was unprofessional for them to act the way they did to a customer. I thought being employed at big bank as big as FNB to act unprofessional was not allowed.

And one thing they didn't understand was that for me to sit there waiting for them to help me. It was not my own doing it was one of their colleague who knew that I was there in the morning and I was told to go and bring a confirmation letter from the municipality. I came back had been in the line but I had to go again because the was a customer calling that said they were waiting for me by the door at my business wanting to buy number plates. I had to go but before I went I ask two of the bank's employees that I was coming back but I had to go and attend something.

Which is when I came back the person who saw me was the gentleman I reported to that I was coming back who took me to Yondela to help me.

The story is long but I have to stop here. But all this started with my business account being frozen. Which I noticed while I had to transfer money to where I had order material.

And it was not even months before I updated my accounts because there was an incident of ***** I encountered few months back so I knew my bank details for my account was still valid.

Well I think the bank can do what ever they want with people's accounts even taking our accounts hostage when ever they deem like doing. Not taking it into consideration that business can loose huge business deals for their misfortunes by taking our accounts hostage or if I'm allowed to say it "hijacking our accounts" I was so disappointed with the bank for the second time. If the bank would have time to check I sent a complain for the same person meaning nothing helped before by me complaining I waisted my own time.

So why do you have a Complain Department.

Please treat this matter as importantly as you would treat it if I was any other person you deem important and valuable to the bank.

Regards

Lubabalo Ntso****soko