Complaints not resolved

So much for FNBs TAT on complaints, 24-48 hours. This is second complaint related to the same issue that I've had to log here, simply because I'm not getting anywhere with FNB. I logged my complaint in Oct already, with relation to changing my debit order dates because of a change in jobs and pay dates. I had to sort out all of debit orders which I did, but received absolutely no response from FNB on how to change my FNB debit order dates. I escalated it again at the end of Oct, and only received a call from the credit card division, which I don't even have a debit order date for, never received response from the home loan or FNB connect, which are the debit orders I specifically mentioned in my correspondence. Fast forward to Jan, and my debit order dates have still not been changed. Complaint Reference Number ***, over 48hours later and no response. How difficult can it be to change my debit order dates?? I've managed with such ease with all my other debit orders. This is completely pathetic service from FNB. Instead of trying to sell me more products, how about we get the service right on the products I actually have, then maybe I would consider it, but considering how low the current standard is, I definitely don't want any more products from FNB.