COMPLAINTS - NO RESPONSE
I registered my complaint at 03/08/2017. Ref: ********** Q
I was advised the turnaround time was 24 - 48 hours.
Today, 15/08/2017, I am still waiting to be contacted by your complaints dept!
Each time I call, I am told the person responsible for the complaint advises his seniors and other depts that the complaint is resolved.
When am I going to get my response?
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
I sincerely apologise for only responding and acknowledging your complaint today, this is due to technical problems experienced.
I have noted that complaint reference *** was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and feedback.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
I sincerely apologise for only responding and acknowledging your complaint today, this is due to technical problems experienced.
I have noted that complaint reference *** was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and feedback.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)