Complaints n Loans department useless when at fault

<p>Complaints departme is a waste of time and showed no sympathy to my situation after loans department was at fault. I'm still waiting for a reversal of the incorrect debit that went off my account. After being promised that they will make this matter a priority. That was said to shut me up?????? I am disappointed it's been 4 days already. I'm closing my account because I couldn't get a clear explanation about y the debut went off and what is the point of making an arrangement if the bank won't stick to it. My life has come to a stand still, I had to borrow money to buy my baby food n nappies because they don't understand what it means to be at fault n prioritizing a matter.</p>