Complaints logged via telephone Cellphone and email

Hello peter

I have sent out emails this is one of them of which I attached images regarding my query To FNB complaints

To whom it may concern I am deeply depressed upset and dissatisfied with the service I have received regarding my conexis X2 device which is faulty ,I have been told that it has to be wiped ,told I have to send it in for 7-14days and have also spoken to consultants who can't come to resolve the matter with me .I can not have my device wiped nor sent away to be checked if I do not have another device as I use it for home and business purposes ,I have suggested that they replace it with the hisense H40 which is the same price and I'll continue to pay ,this problem I have is recurring and I have asked why I should send it in and wait when I am paying on it and also if it is finished payed what will happen then if this problem happens as it has happened 3times already and I keep loosing my data that is on the device , I can't access any of my things I can't use my home key nor my recent apps key ,I lose signal and I can't turn on my data in my notification bar ,only time I can use the device is when I'm on WiFi .this sucks when I am in an app I sometimes can't go out as I have to use the back key or the app can't exit , this device has been discontinued by Fnb

A lot of complaints has been logged as also complaints of people sending it in and having to wait for it .I spoke to a consultant and asked if there is anyone higher I can speak to and this person mgnobo told me there is no person . I'm sickened by the service I got and feel like putting this out to hello peter or something as I am paying for the device but no one can give me a satisfactory resolution or solve my problem

Instead of taking the device why can't someone be sent out to come and see what I am speaking about

Attached are examples of the problem I have

Regards