Complaints

I received a call the 22/07/2024 at about 13:36 from my aunts phone, it happened that it was not her but a lady working at FNB Hazyview, she told me to deposit R30 to enable my aunt to draw her ewallet money, I asked her since when do we pay for ewallet withdrawal, she was murmuring talking things I don't understand and handed over the phone to my aunt because I have asked her lot of questions. I asked my aunt what happening, did she request the pin. She said the lady working at the fnb bank said is not working she can't get the pin she must get R50 or R30 from the person who deposited the money. I told my aunt to wait there. I then reversed the money. Thereafter i called my nephew who was at Hazyview, used his number to deposit the money through ewallet. Within 2 minutes the were requested and money withdrawn. I would like to report this incident to FNB take further steps and investigate this matter because such people are not there to help people but to rob them. She is taking advantage of elderly people. This is a serious we trust bank officials with our money. I wanted the name of the lady but she said there was no nametag but she recognise her face. She approached her after withdrawal of the money, she was very rude.