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Nthabiseng N
1 reviews | Active since Oct 2025
05 Nov 2025, 04:16
Complaints closed without being resolved with pathetic communication.
I have logged a complaint and got a reply saying that it'll be resolved in 5 days, till now I still have not received any feedback as to when I'll get my money back. All the communication/emails and documents that fnb had requested I have sent to them but till date, I have not gotten anything from the so called "care" department. i bet this complaint is also going to be closed without being resolved cause it looks like that's how this bank works. Should I take it that FNB has taken my money and I will never get it back? Is this how the bank makes it's profits? Very disappointing.
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Nthabiseng N's updateReviewer Update
08 Nov 2025, 22:53Till this day, I have no received my money. I was sent another email with the same details requested that I had previous sent to that ***, twice already. First email was sent by Modjaji Machete, I rep**** with all the info she requested before she closed my complaint. The second one was sent by Edith Sibanyone, I rep**** still with the very same info. But noooo, the bank just wants to keep my money🤬🤬. Worst part is even the merchant confirmed the payment made to me snd told me that I should sort it out with my bank, but my just doesn't want to give me my money!! I'm not going to leave this laying down,if push comes to shove, it'll even get to the CEO🤞🤞
NN
Nthabiseng N's update08 Nov 2025, 22:53
Reviewer Update
Till this day, I have no received my money. I was sent another email with the same details requested that I had previous sent to that ***, twice already. First email was sent by Modjaji Machete, I rep**** with all the info she requested before she closed my complaint. The second one was sent by Edith Sibanyone, I rep**** still with the very same info. But noooo, the bank just wants to keep my money🤬🤬. Worst part is even the merchant confirmed the payment made to me snd told me that I should sort it out with my bank, but my just doesn't want to give me my money!! I'm not going to leave this laying down,if push comes to shove, it'll even get to the CEO🤞🤞