Complaints Being Ignored

<p>It is 10:07am on the 1st of November. Nothing yet. I am at my wits end trying to get help and my complaint sorted. FNB has given half-hearted attempts to pacify me with no follow through. I'm not sure what FNB needs from me in order to be heard. I have laid a complaint through the FNB channel. First contact made blamed me for the misinformation that was given. Asked to speak to someone who could help. Missed a call from FNBconnect. Received an email asking me to contact FNB connect. I contact them using my airtime. Get transferred three times between devices and connect. No one can help me. No one can see my complaint. Am told someone will contact me. They take 2 days to contact me. I cannot take the call due to driving. I ask them to call me back in 45 minutes. Still waiting. You would think that after the year FNB has given me through a systems failure that upgraded my gold account to a platinum account and the upheaval i had over that, they would want to give me better service. But i guess in South Africa expectation and reality rarely meet. You would have thought a company such as FNB that celebrates customer service would be more caring. I mean, heck it is their slogan. </p>