Complaints are the only way to get service from FNB

What to say what to say..

Wasting my time on a hello peter complaint because it seems this is the only way to get things done.

Called in to FNB last month to get the 2gig package on a sim i have with FNB: REF: CAS-71953-Y2X3D7.

Someone from your admin department was supposed to call me to confirm so this can be activated - obviously this didnt happen. i called in today again asking on this and was advised its being escalated to a team leader aaaand guess what.. Still no call, why am i running around after you FNB? Why must you inconvenience my life? Just look at all the complaints i have had to file against you just to get service. Shame.

Please just sort this out, i dont want a "we are sorry" phone call it really means nothing. Had this same issue before when migrating sims to your 2gig package.

N Lloyd