Complaint to FNB Connect- no escalation process

A consultant called me about a 2 weeks ago offered me this portal option to connect from my network Vodacom to their network FNB. She told me that it will all go well omitting to tell me that I will not be able to buy airtime from anywhere because they are not set up with any merchants,also conveniently forgetting that for this top up contract if I need to buy airtime I will have to always purchase it using cellphone banking which charges me 1.50 everytime I need to recharge . Worse this process of theirs for porting is so confusing.I was left in the dark,no updates as to how far the process is and also no communication from this fnb connect. Worse I complained via email to ask them to just cancel the whole process and revert me back to Vodacom and they promised to call me and no one ever did bother to attend to my complaint. Finally the porting took place on the 24th at 20:00pm, the airtime I was promised not there, no bundles no nothing. Their call centre operates until 19:00pm, &amp