Complaint still not resolved and FNB lying to try and blame me for their mistake

I am utter disgusted that not only do I need to complain once again about my complaint not being resolved, but I also have to complain about the lies and **** poor attitude and disgusting response I got from Thato Mokgethi.

Send me an email filled with lies trying to now blame me for your mistake, saying it was my fault my rewards level was miscalculated, yet throwing utter fabrications to back it up, and then most disgustingly of all goes and ends the email with "From a Digital Sales and Online Banking perspective we now consider this matter dealt with and the complaint closed." who the eff does she think she is to dismiss a client so easily, the matter is not resolved when you tell me as such, it is resolved when I am happy, when there was actual resolution, not you sucking a bunch of BS out of you a$$ hole.

I do not care how many BS excuses you guys come with and how many stories you make up to try and blame me for your mistake, I will hound you people until you own up and fix it, if I have I will greatly enjoy having a shouting match with my closest branch manager until he starts giving you lying little ****s hell as well.

You made a mistake, all I am expecting is you to fix it, no run around, now BS stories, not disrespectful staff, this is the 6th time, I have had to complain about the exact same thing, I was ignored the first 4 times, so I have more than earned the right to be ****ed off with you people.