1 reviews | Active since Aug 2015
Complaint still not resolved
Still waiting , this has been dragging for weeks now I've logged this complaint on the 10/09/2018 my complaint reference number is: ********** NF. I am still waiting for my refund regarding the unauthorised "Roadside assist fee" and proof where I agreed to add the service. The last correspondence I received was on the 17/09/18 from Ntombi Dhlamini asking for my banking details to process the refund and nothing thereafter. I will refer this to the Ombudsman if it is not resolved today
Good day Murcia,
Thank you for bringing this matter to our attention.
I am disappointed to hear that your previous complaint had not been resolved. I have escalated your comments to FNB Consumer & Premium Core Banking and have requested that they provide us with an update and to be in contact with you.
I do apologise for the delay and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Murcia,
Thank you for bringing this matter to our attention.
I am disappointed to hear that your previous complaint had not been resolved. I have escalated your comments to FNB Consumer & Premium Core Banking and have requested that they provide us with an update and to be in contact with you.
I do apologise for the delay and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)