IK
Irma K
1 reviews | Active since Aug 2017
19 Dec 2018, 08:17
Complaint Service Savings Account
I am very unhappy today, as I tried to pay money over to my son's savings account and it always shows on my FNB APP, and last night is was gone. When I typed the account number in of his savings account, it says the account number does not exist. How can FNB just closes an account, which is new without contacting a client? I want this resolved tody. I think it is really unprofessional.
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FNB (First National Bank)'s replyOfficial
19 Dec 2018, 10:59Good Day Mrs Kidson,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***
FNB (First National Bank)'s reply19 Dec 2018, 10:59
Official
Good Day Mrs Kidson,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Tel number: ***