Complaint Service

THIS IS MY SECOND COMPLAINT AND ALL MY QUERIES UNDERNEATH!!!!! We bought 2 x electricity and never received our tokens to reload electricity. The bank took the money, but we never received our electricity and I am very unhappy regarding this.

Official business reply Good Day Coenraad Jacobus Stef**** Willemse,

Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.

A formal complaint has been re logged on your behalf and referred to the relevant department with ref : ********** NF who will investigate and provide you with feedback.

Kind Regards,

Hello Peter Complaints Team

********** (option one)

25 Jan 2019, 9:44 10 days ago

25 Jan 2019, 15:00 10 days ago Madala0710: Thanks you FNB phoned back, but promised that I will receive the electricity coupons later today. Someone would phone or sms me with the details for my refund, but nobody phoned back yet and I am knocking off at 4. Please phone me on ********** 790 or ********** 330

26 Jan 2019, 19:04 9 days ago Madala0710: I am now fed up with FNB. They send wrong 2 X tokens!!!! I tried to buy again and it went off - never received my token. Other people had to buy electricity to help me because your phones are closed. I demand a call back on ********** 330

29 Jan 2019, 15:26 6 days ago Madala0710: Still NO RESPONSE from FNB while they ***** my money. I list almost R400 and never received the electricity tokens. My contact number ********** 330 OR ********** 790 I work shifts so they must try both numbers if they are ever gonna assist me ????? The service is super bad

4 Feb 2019, 10:20 a few seconds ago Madala0710: REF: ********** NF FNB is very fast to take money, but when it comes to service and complaints there is no service at all. We will take this matter to the Ombudsman for Banks, because FNB refuse to assist herein. It is almost a week now and still no call on ********** 330

Write a reply

Make reply private Publish Public comments