Complaint - Ridiculous service

I am absolutely shocked with level of service I am receiving from FNB. My transaction declined at the store however, my account was debited. Obviously the first thing you'd do as a client is reach out to the bank in order to get assistance. These consultant have no care in the world in how they service customers. It is now 4 days later and no assistance but each time I call I am being transferred from pillar with no assistance and this is absolutely ridiculous. To top it off, no manager is able to take the call because these agents are working from home - This is ABSURD!! I want my money back into my account so I can actually leave the damn bank.