Complaint Regarding Outstanding Refund for Cancelled Life Policy Debit Order

On 1 April 2026, I contacted FNB to cancel my Life Policy and was advised that the debit order payment would be reversed within a few business days. However, nearly two months later, I still have not received the refund. Since then, I have called FNB more than five times to follow up on the matter. On every occasion, I was informed that the matter had been escalated, yet no resolution has been provided, and no refund has been processed. I find this level of service extremely disappointing, especially considering the repeated assurances given without any actual outcome. As a customer, I expect FNB to honour its commitments and resolve matters within a reasonable timeframe.