Complaint Regarding Misrepresentation of Account Fees

I am writing to formally raise a concern regarding the service and information provided by one of your representatives. An FNB employee visited our offices and encouraged myself and my staff to sign up for accounts, with a clear promise that the monthly banking fee would be waived for the first three months. Based on this assurance, we proceeded with the sign-up. However, I have since been charged a fee of R275, which directly contradicts what was communicated to us. When I raised this with Raees Fakier, he advised that he does not know what I am referring to. This response is extremely disappointing, especially considering that he personally came to our offices to onboard us. When I expressed my intention to cancel, I was told to go to the branch, which is also frustrating given the circumstances. This situation reflects poorly on the service and trust we placed in FNB. I request that this matter be urgently investigated, the incorrect charges addressed, and clear feedback provided on how this will be resolved. I look forward to your prompt response. CLOSE THAT ACCOUNT