Complaint Regarding Hold on Estate Account

I am writing to express my frustration and deep dissatisfaction with the handling of my mother's estate account, which I opened on 2 October 2024 so effortlessly at Dobsonville Mall Branch. They were so helpful and very efficient. The necessary funds have been transferred into the account, and I now need to proceed with making critical payments related to the estate, as I am the appointed executor. On 14 October 2024, I visited the Featherbrook branch to seek assistance, I was informed that on the 8th of October a hold was placed on the account, when there were no funds in the account. I expected the branch to assist with escalating the for prompt resolution. Instead, I was told by the consultants that they were unable to escalate it and that the verification process could take months. This is unacceptable, as the estate matters require timely payments, and these delays are causing significant distress and complications. I request that you provide a clear and reasonable timeframe for resolving this issue.