Complaint Regarding Delayed Transactions and Unacceptable Response

Dear FNB Customer Service

I am writing to express my frustration and dissatisfaction with a recent issue regarding delayed transactions on my virtual card. I received a notification that some transactions had been delayed and were scheduled to be processed on the 23rd.

When I contacted your advisor to address my concern about insufficient funds to cover these transactions, I requested that they be processed on my payday instead. Unfortunately, I was informed that this was not possible.

I find this response highly frustrating and unacceptable, as the delay in processing was caused by the bank’s error. It is FNB’s responsibility to rectify this issue without causing inconvenience to its customers. I explained to the advisor that processing the transactions on the 23rd would result in my account going into a negative balance, yet no viable solution was provided.

This level of service reflects negligence on FNB’s part, and I am deeply disappointed by how my concerns were handled. I expect the bank to take immediate action to resolve this matter and ensure that my account is not negatively impacted due to an error that is entirely outside my control.

I request a prompt resolution to this issue and a clear explanation of how FNB intends to prevent such incidents in the future.

I look forward to your response.

Yours sincerely