Complaint Regarding Delay and Charges on Late Estate Account

I am writing to formally express my dissatisfaction with the service I have received regarding my late wife’s estate account.

My late wife’s account was closed, and I was instructed to open an estate account so that the remaining funds could be transferred into that account. This process was completed in October 2025. However, since then we have not received any meaningful feedback or progress regarding the transfer of the funds.

My major concern is that the estate account continues to accumulate bank charges while the matter remains unresolved. It is very concerning that the process is taking such a long time, yet the account continues to be charged monthly fees. At this rate, the funds in the account will be significantly reduced before we are even able to access them.

I am extremely disappointed with how this matter has been handled. I kindly request an urgent update on the status of the estate account and an explanation for the ongoing bank charges while the process is still pending.

Please treat this matter as urgent and advise on the next steps to resolve it as soon as possible.