Complaint Reference ***NF - "We have requested the relevant team to provide updates at least twice a week until the process is complete

Complaint Reference ***NF - "We have requested the relevant team to provide updates at least twice a week until the process is complete. While we cannot confirm an exact completion date at this stage, please be assured that we are actively monitoring the progress and will keep you informed" They failed to give that update, and I can see that we are at indirect war because I have reported them on hellopeter, you are taking ages because of my complaint. Bad service