PP
Preeya P
1 reviews | Active since Dec 2016
18 Oct 2022, 13:35
Complaint Reference *** assigned to Retail Service Recovery
FNB cannot resolve a complaint, I am the one who has to follow up with multiple emails and no response. I continue contacting the chat line and they keep on disconnecting me because no one wants to deal with this. I only want what was promised to me in writing after charging me for fees on an account which I requested to downgrade on because of your service failure and it took you more than a month to even do so.
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Replies (3)PP
Preeya P's updateReviewer Update
18 Oct 2022, 13:37I have received no response to the below email which I sent 4 days ago
---------- Forwarded message ---------
From: Preeya Preetchand <***>
Date: Thu, 13 Oct 2022, 17:39
Subject: Re: ***
To: Retail Service Recovery <***>
Where is the R392 referred to, I only received a reversal of R145.
On Wed, 12 Oct 2022, 19:53 Retail Service Recovery, <***> wrote:Good Day Ms Preeya Preetchand,
Thank you for writing to us.
Please be advised that your account has been downgraded to Aspire current account. We have requested for the fees worth R392 to be refunded back to your account. Kindly note that the negative balance was due to prorata fee collected, we have included the amount for reversal.
We do apologize for the inconvenience caused.
Yours Sincerely,
Semukele Mhlaba
FNB Retail Service Recovery This email is subject to a disclaimer.Visit the FNB website and view the email disclaimer and privacy notice by clicking the "About FNB + Legal" and "Legal Matters" links.
If you are unable to access our website, please contact us to send you a copy of the email disclaimer or privacy notice.
---------- Forwarded message ---------
From: Preeya Preetchand <***>
Date: Thu, 13 Oct 2022, 17:39
Subject: Re: ***
To: Retail Service Recovery <***>
Where is the R392 referred to, I only received a reversal of R145.
On Wed, 12 Oct 2022, 19:53 Retail Service Recovery, <***> wrote:Good Day Ms Preeya Preetchand,
Thank you for writing to us.
Please be advised that your account has been downgraded to Aspire current account. We have requested for the fees worth R392 to be refunded back to your account. Kindly note that the negative balance was due to prorata fee collected, we have included the amount for reversal.
We do apologize for the inconvenience caused.
Yours Sincerely,
Semukele Mhlaba
FNB Retail Service Recovery This email is subject to a disclaimer.Visit the FNB website and view the email disclaimer and privacy notice by clicking the "About FNB + Legal" and "Legal Matters" links.
If you are unable to access our website, please contact us to send you a copy of the email disclaimer or privacy notice.
PP
Preeya P's update18 Oct 2022, 13:37
Reviewer Update
I have received no response to the below email which I sent 4 days ago
---------- Forwarded message ---------
From: Preeya Preetchand <***>
Date: Thu, 13 Oct 2022, 17:39
Subject: Re: ***
To: Retail Service Recovery <***>
Where is the R392 referred to, I only received a reversal of R145.
On Wed, 12 Oct 2022, 19:53 Retail Service Recovery, <***> wrote:Good Day Ms Preeya Preetchand,
Thank you for writing to us.
Please be advised that your account has been downgraded to Aspire current account. We have requested for the fees worth R392 to be refunded back to your account. Kindly note that the negative balance was due to prorata fee collected, we have included the amount for reversal.
We do apologize for the inconvenience caused.
Yours Sincerely,
Semukele Mhlaba
FNB Retail Service Recovery This email is subject to a disclaimer.Visit the FNB website and view the email disclaimer and privacy notice by clicking the "About FNB + Legal" and "Legal Matters" links.
If you are unable to access our website, please contact us to send you a copy of the email disclaimer or privacy notice.
---------- Forwarded message ---------
From: Preeya Preetchand <***>
Date: Thu, 13 Oct 2022, 17:39
Subject: Re: ***
To: Retail Service Recovery <***>
Where is the R392 referred to, I only received a reversal of R145.
On Wed, 12 Oct 2022, 19:53 Retail Service Recovery, <***> wrote:Good Day Ms Preeya Preetchand,
Thank you for writing to us.
Please be advised that your account has been downgraded to Aspire current account. We have requested for the fees worth R392 to be refunded back to your account. Kindly note that the negative balance was due to prorata fee collected, we have included the amount for reversal.
We do apologize for the inconvenience caused.
Yours Sincerely,
Semukele Mhlaba
FNB Retail Service Recovery This email is subject to a disclaimer.Visit the FNB website and view the email disclaimer and privacy notice by clicking the "About FNB + Legal" and "Legal Matters" links.
If you are unable to access our website, please contact us to send you a copy of the email disclaimer or privacy notice.
PP
Preeya P's updateReviewer Update
18 Oct 2022, 13:38Where is my R392 that is due to me, please explain and why you are ignoring my emails and chats
PP
Preeya P's update18 Oct 2022, 13:38
Reviewer Update
Where is my R392 that is due to me, please explain and why you are ignoring my emails and chats
PP
Preeya P's updateReviewer Update
22 Oct 2022, 11:15Please note, you have not resolved my complaint. Your team is telling me that a fee of R240 was reversed on 09/23 yet I only received feedback on this matter initially on the 12th Oct. The only money received was the R152 which I am actually aware of that was used. I need to know where the R240 went to.
PP
Preeya P's update22 Oct 2022, 11:15
Reviewer Update
Please note, you have not resolved my complaint. Your team is telling me that a fee of R240 was reversed on 09/23 yet I only received feedback on this matter initially on the 12th Oct. The only money received was the R152 which I am actually aware of that was used. I need to know where the R240 went to.