GM
Gavin M

1 reviews | Active since May 2016

31 May 2016, 08:28

Complaint re Business Account

<p>I called FNB to look into moving my business account from another institution and requested that a consultant come out to see me to discuss my options.</p> <p>The call centre agent informed me that because my annual turnover is less than R10 million (not very much under but under), it did not warrant FNB sending a consultant to see me and that i would have to go to a branch.</p> <p>Isnt it nice when you are looking for a bank to develo a relationship with that you are told from the outset that your are not a priority because you dont make enough money.</p> <p> </p> <p>Very disappointed and will be looking at other institutions as a result.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply31 May 2016, 11:00
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 933910 .

Regards Complaints Resolution

Melinda Duvenhage

Email address: *** Tel number: *** (option one)