1 reviews | Active since Aug 2017
Complaint on FNB Credit Card & Savings Account
Mnr. Willemse het gevra ek moet die bank namens hom s***el aangesien hy nie telefoniese oproepe kan maak tans nie. Hy was die 2de Julie 2018 by een van jul konsultante en het ‘n kredietkaart uitgeneem wat hy reeds ontvang en aktiveer het. Hy is egter ongelukkig aangesien jul consultant hom meegedeel het sy kostes op die kaart sal net R35 per maand wees. Intussen het daar ‘n R100 afgegaan en weer R175,00. Hy wil weet vir wat is dit, want as dit bankkostes is, stel hy nie meer in die kredietkaart belang nie en moet dit gekanselleer word. Ek verneem dus graag uiters dringend van u in hierdie verband, alternatiewelik kan u hom direk ****ak op ********** 790 en vra vir Johan Willemse.
Good day Irma,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged on behalf of Mr. Willemse and reference number ***NF was issued.
I have referred the matter to FNB Points of Presence who will investigate and provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Irma,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged on behalf of Mr. Willemse and reference number ***NF was issued.
I have referred the matter to FNB Points of Presence who will investigate and provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)