Complaint on complaint- No Response

This is literally a complaint on a complaint and has been waiting on Hulisani Madzivhandila for the last 3 days to respond to me, despite a follow-up, i remain in the dark. What is the use of appointing someone to assist with my complaint who can go for 72 hours without saying anything and responding on follow-ups also? I am appalled at the service I am receiving from a bank to I've been loyal.