RB
Rob B

1 reviews | Active since Mar 2009

09 Jul 2015, 16:23

COMPLAINT OF 12 JUNE IGNORED

fnb (lower case intended) just couldn't give a damn about complaints. I wrote a complaint about stupid rules and untrained staff at Sunward Park branch on 12th June, had a Melinda Duvenhage post a generic \Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. A formal complaint has been logged on your behalf and the reference number is 702824"reply but nothing in the ensuing 4 weeks. Just pathetic. Allocate a reference number and let's forget about it then.<br> <br> THEY JUST DON'T GIVE A DAMN! They have reached the end of their customer harvesting cycle with those silly STEVE adverts"

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Jul 2015, 16:32
Official
Hello obie,

Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.

Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
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