Complaint not resolved

On the 7th of October 2020 I wrote about how FNB took money from my ewallet and my account then I received an SMS saying that my problem will be sorted within 48 hours. It's been more than 3 weeks nothing has happened, maybe I need to be a millionaire in order to get their attention, this is the worst bank ever i dnt know why its wvn6 called First National Bank, they do care about their customers all they know is to send us SMSs to remind me that my account is on negative. I guess I just have to forget about this issue and move on. You can delete my profile from your database FNB.