Complaint not fully resolved for more than 1 year

Dear Samantha, As promised, my future responses related to complaint 825890 will be posed on hellopeter and social media. Firstly, I understand that you were unable to reach me when trying to contact you by phone but has it crossed you mind that I have a life ad do not have the time to wait for your call or just make myself available when you decide to call me. Secondly, I initially contacted you via email - If I wanted to contact you by phone I would of done so - so I expect an email response especially if you cannot get hold of my phone. You email simply said you could not get hold of me but why did you not provide the resolution to the problem in the email instead? Please do not tell me that you are escalating to Ebucks - I will list all the complaint reference numbers at the end of my review where this was also promised but the issue is still unresolved. I have 5 different accounts with FNB that I am considering to close due to your poor service, non-chalant attitude and failure to provide feedback or resolve issues in a timely manner. Read the rest on facebook: [URL Removed]