RS
Roland S

1 reviews | Active since Sept 2010

21 Jun 2017, 08:27

Complaint not attended to

<p>I logged a complaint on the FNB website on the 10th of June (11 days ago) with feedback that I will be contacted within 24-48 hours. Up until today no feedback has been received.</p> <p> </p> <p>My complaint was regarding all the consultants in the Premier division having different feedback on my queries I had. </p> <p> </p> <p>I've also emailed Justine Feldman on the 6th of June. She has just blatently IGNORED my emails.</p> <p> </p> <p>Utterly dissapointed in the service I've been getting from FNB in the past 3 weeks. Shocking to no service in regards to my enquiries. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Jun 2017, 08:57
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)