Complaint not attended since 02nd of March 2016

Item: FNB (First National Bank)
Rating: 2
Author: Oschille W

I lodged a complaint with your company on the 02nd of March 2016,I received the reference number 917XU9BX. I still have not received any feedback regarding my query. It is clear that you do not take your customers seriously. Please look into my complaint and refer to the refence number as I refuse to repeat myself as everything is logged on the system. Kindly contact me on my cellphone number or via email. Thanks

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Replies (1)

FNB (First National Bank)'s replyOfficial

07 Mar 2016, 13:17

Hello OschilleW,

Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.

Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply07 Mar 2016, 13:17

Official