COMPLAINT - NO FEEDBACK - NO FOLLOW UP

1ST COMPLAINT: I Menno Bosch was ***** via Dial Direct ******* who had used the FNB account details to **** me. I had to pay R4998.00 to them in order to apply for a loan. The case nr is 109/11/2019.

I reported the matter to FNB Bank Manager at Benoni Victor Kekana to investigate. He would have given me feedback. I want my money to be paid back to as he had a lot of time to sort this out.

MY SECOND COMPLAINT: I have a homeloan with FNB also having such difficulty to get assistance within the branch and telephonically. All I need to find out is whether I can apply for payment holiday as well as my policy with Monument which was approved by the bank for my loan is also not recalling my policy number or details. Please explain?